Our customer service team is small but mighty- please allow 2 business days for a response. On weekends and holidays, our team is out recreating and will get back to you during business hours. Thank you for understanding our commitment to a work/life balance!
We offer a 30 day window for you to return or exchange your product. Email firstname.lastname@example.org to get the process started. Please be prepared to send your name and order number. In most cases, return shipping will be charged.
For warranty questions, please send your name, proof of purchase, picture of product, and shipping address so we can get the process started. Thank you!
Lucky Bums products are covered by a limited warranty against material or workmanship defect.
Please understand, given the popularity and/or supply constraints of some of our products, Lucky Bums may be unable to provide an exact product replacement. In the event we cannot supply an exact replacement, Lucky Bums will attempt a reasonable solution. Refunds cannot be considered from Lucky Bums unless the product was purchased directly from us at www.luckybums.com. Lucky Bums brand is not the Merchant of Record (MOR) on Amazon.com. If you are seeking a refund and have purchased the product on Amazon.com, please contact the store (MOR) directly.
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